TERMS & CONDITIONS

TERMS & CONDITIONS

Last updated: February 04, 2018

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://detoledohandcraftedframes.com website (the “Service”) operated by Detoledo Handcrafted Frames (part of GVT S.L.)  (“us”, “we”, or “our”).

Your access to and use of the Service as well as the purchase of products on it, is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Terms and Conditions for Detoledo Handcrafted Frames based on the T&C example from TermsFeed.

 

ACCOUNTS

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

 

LINK TO OTHER WEB SITES

Our Service may contain links to third-party web sites or services that are not owned or controlled by Detoledo Handcrafted Frames.

Detoledo Handcrafted Frames has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Detoledo Handcrafted Frames shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

TERMINATION

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

 

GOVERNING LAW

These Terms shall be governed and construed in accordance with the laws of Spain, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

CHANGES

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

CONTACT US

If you have any questions about these Terms, please contact us.

PROPERTY

This web site is managed and maintained by Gestion de Viviendas y Terrenos SL. (hereinafter “ Detoledo handcrafted frames ” or “Detoledo”), with registered office in Pozuelo de Alarcon (28224 – Spain), Camino Cerro de los Gamos nº1 Edificio 1 and VAT number ES B81411092

Request for further information can be made through our Customer Care by sending an e-mail to us through our Contact page in this web. If you need any assistance, go to the Contact Page area.

OUR PURCHASE PROCESS

Once the Customer decides that one of our products is interesting for him, he has to follow the following steps:

 

  1. Fill the “Place Your Order” form, do not forget to include: A): The Collection (“EL GRECO” or “VELAZQUEZ”); B): The model of the frame selected; C: The size (exact width and Height) of the painted to be framed; D: Any other details you want us to know.
  2. If you are ordering “Your Own Design”, you have supply us the above items plus: E: Your Own Sketches, drawings, Photos or whatever that make us possible for us to produce your frame.
  3. We will send you an ESTIMATE.
  4. If you are ordering a frame from our “EL GRECO” or “VELAZQUEZ” Collection or “YOUR OWN DESIGN”, and accept our estimate, you will have to make an initial payment to start the production.
  5. We will start the production of the frame.
  6. Once we finish the frame, we will send you an e-mail with a picture of the frame finished.
  7. Then, you will have to pay the fully amount accepted in the estimate and 100% of the shipping.
  8. We will send you the frame to the address indicated by you, along with the tracking number of the shipment.

SHIPPING

We ship to many countries around the world: We will give you an estimate for your shipping if you decide so while filling our “Place Your Order” Form form. Orders are shipped from Madrid, Spain. They are safely and securely delivered to your home with the best International Shipping Carriers (door to door), mainly by Air Transport Shipping.

When the product you ordered is particularly large, it will be delivered by the shippers using the most affordable and safe freight, especially if we have to send it overseas (not to Europe). This will guarantee your order reaches you in perfect conditions.

If your scheduled appointment is missed, you will be charged a delivery trip fee.

Please do not arrange for the item/items to be delivered when no one is home to receive them.

In the case that the ship to address is not accessible by regular delivery truck, the shipping Carrier will charge all additional delivery charges, i.e. ferry fees. Please contact to make us aware.

All shipments are insured for the whole value of the product.

ESTIMATE

Our Estimate will include:

1.- A complete description of the frame to be produced

2.- The total price of the handcrafted product (according with your final requirements).

3.- Taxes: If applied to that country

4.- Estimate of Shipping Cost (for this item it is essential that the customer completes correctly the Postal Address where the merchandise is to be delivered and any further details if needed).

CUSTOM DUTIES

Customers in Europe do not have to worry about duties, as they are either not due or pre-paid by Detoledo handcrafted frames.

Customers in the USA and Canada can choose between paying themselves the fees or let “Detoledo” paying those fees (“Detoledo” then will include the fees in your final budget).

If you live outside the European Union, please note that customs in your country may charge you with additional fees (that vary from one country to another).

If you want to be on the safe side, please check your country custom fees before placing an order.

 

FINAL COST FOR THE CUSTOMER

You, as a Customer, has to know that your final cost will be as follow:

a).-The Product Price (with or without VAT depending on where the product will be shipped).

b).- The Shipping cost (depending on the final destination and the class of freight chosen).

The Customer always (if applicable) will have to pay:

c).- Custom Duties (Depending upon your Country Custom Fees). You pay this Item.

Orders shipped outside the European Union and some other countries with takes agreement with Spain may be subject to taxes.

PAYMENTS

  1. If you are ordering a frame from our “EL GRECO” or “VELAZQUEZ” Collection, and accept our estimate, you will have to make a 50% initial payment to start the production.
  2. If you are ordering a frame from “YOUR OWN DESIGN”, and accept our estimate, you will have to make a 65% initial payment to start the production.
  3. Then we will start the production of the frame.
  4. Once we finish the frame, we will send you an e-mail with a picture of the frame finished.
  5. Then, you will have to pay the final 50% if you have selected a frame from our “EL GRECO” or “VELAZQUEZ” Collection, or 35% in you have selected “YOUR OWN DESIGN” frame, plus the 100% shipping cost on both options.
  6. Only when the TOTAL amount has been fully paid by the Customerand we receive the full payment in our account, the merchandise will be shipped from our warehouse in Madrid (Spain) to the final destination indicated. A final email to the Customer will be send with the name of the Carrier Company and the tracking number to be tracked by the Customer.

Our prices are listed in Euros (€), but at the time of your order, we can do it in American Dollars (USD $) if you wish. Please, indicate so in the “Contact  Form” .

 

METHODS OF PAYMENTS

We accept all major credit cards (Visa, MasterCard, American Express, Maestro) and PayPal. Bank transfer is also available for orders above $1,200.

PayPal is a system that allows for payments, storing the details in an individual account, without having to disclose them every time one makes a purchase on the internet.

If you wish to pay by bank transfer, we require a proof of the payment, such as a scan of the pay slip over a cash machine or forwarding the e-mail (functionality that most e-banking systems provide).

The prices that will send to you may include VAT at the current rate, established by the Spanish law if you are within the European Comunity.

If the product has to be send outside Spain, the VAT is not applicable.

Shipping charges will be detailed and added to the price on our offer, depending of the delivery destination.

Our prices are listed in EUR, but at the time of your order, we can do it in USD if you wish. Please, indicate so in the “Place Your Order” Form. Please be warned that every reference to dollars is to US dollars.

RETURN AND CANCELATION POLICY

All of our products are Custom Made, and  fully Personalized “just for you“.

BECOUSE OF THAT, ALL AND EVERYONE OF OUR ITEMS ARE NOT RETURNABLE OR REFUNDABLE.

You have up to 48 hours from the date the order was placed and the first down payment of 50% has been done, to cancel a custom or personalized order and to have the amount refunded to your credit card or account (expenses and other adicional charges due to this issue will be discounted from that amount if applicable).

After 48 hours, custom orders are non-refundable.

DAMAGE

Damage: Upon delivery, please take time to inspect all freight shipped that contains the Product carefully for any damage that may have occurred in transit and contact us immediately. Claims against damaged items must be made within 24 Hours.

Claims made after 24 Hours cannot be accepted.

 

THE ITEMS MUST BE CAREFULLY INSPECTED BEFORE YOU SIGN FOR THE DELIVERY.

To make a successful damage claim:

1.- If you are able to inspect the items while the freight company is still there, send us an email immediately to:  contact@detoledohandcraftedframes.com

2.- If you are not able to get in contact with us for any reason, you may either refuse the delivery or note the damages and condition of the packing materials on the bill of lading before signing for the delivery.

3.- If you are not able to inspect the items completely before the delivery driver leaves, you have 24 hours to notify us.

4.- Take photos of the damage to the items AND the packing materials.

5.- Email photos and a written description of the damage to us.

6.- If the damage is major, you may refuse delivery. If that happen, you have the right to have another piece rushed at no additional charge and shipped out to you as soon as possible.

7.- Once the damaged products reach our warehouse, we will start the new frame within 5 business days and you will be the first on our work order.